Shipping Policy
Processing and Handling Time
Orders are processed within 1-2 business days after payment confirmation.
Please allow an additional 3 business days for order handling and packaging.
*Do not include weekends or holidays. During holidays, processing and shipping times may be extended.
*Pre-sale orders will be shipped at the specified time mentioned in advance.
Shipping Costs
We offer worldwide free expedited shipping for orders over 100 USD to most countries.
Estimated Shipping Time
For international orders, the estimated shipping time is 5-7 business days and may vary based on the destination.
Orders are processed within 1-2 business days after payment confirmation.
Please allow an additional 3 business days for order handling and packaging.
*Do not include weekends or holidays. During holidays, processing and shipping times may be extended.
*Pre-sale orders will be shipped at the specified time mentioned in advance.
Shipping Costs
We offer worldwide free expedited shipping for orders over 100 USD to most countries.
Estimated Shipping Time
For international orders, the estimated shipping time is 5-7 business days and may vary based on the destination.
|
Location
|
Estimated delivery time
|
|
East Asia/Southeast Asia
|
3-5 business days |
|
Asia other countries
|
4-8 business days
|
|
Western Europe
|
3-5 business days
|
|
Eastern Europe
|
4-8 business days
|
|
North America
|
3-5 business days
|
|
South America
|
4-8 business days
|
|
Oceania
|
3-5 business days
|
|
Africa
|
4-8 business days
|
*Do not include time for customs clearance.
Address Accuracy
It is the customer's responsibility to provide accurate shipping information.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
Returns and Refunds
Please refer to our Return & Refund Policy for information on returns and refunds.
Duties and Taxes
The prices do not include importing fees, duties, or VAT.
Customs duties and taxes for international shipments are the responsibility of the customer.
Tax regulations vary across different countries and regions. For any inquiries or specific requirements related to taxation, please contact our customer support team at support@atowak.com.
Note
All shipping times are estimates and may vary based on factors beyond our control.
Local laws may necessitate customs officials to request your Social Security Number and/or Tax Identification Numbers. In cases where this information is required, DHL will directly contact you to obtain the necessary details.
Customers are encouraged to review and understand our shipping policy before placing an order.
Contact Information
If you have any questions or concerns regarding your order or our shipping policy, please contact us at support@atowak.com.
It is the customer's responsibility to provide accurate shipping information.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
Returns and Refunds
Please refer to our Return & Refund Policy for information on returns and refunds.
Duties and Taxes
The prices do not include importing fees, duties, or VAT.
Customs duties and taxes for international shipments are the responsibility of the customer.
Tax regulations vary across different countries and regions. For any inquiries or specific requirements related to taxation, please contact our customer support team at support@atowak.com.
Note
All shipping times are estimates and may vary based on factors beyond our control.
Local laws may necessitate customs officials to request your Social Security Number and/or Tax Identification Numbers. In cases where this information is required, DHL will directly contact you to obtain the necessary details.
Customers are encouraged to review and understand our shipping policy before placing an order.
Contact Information
If you have any questions or concerns regarding your order or our shipping policy, please contact us at support@atowak.com.